Storefront Support Chat: Answer Questions Before They Leave

A shopper with a question and no quick way to ask it is a shopper about to leave. "Does this run small?" "What's it made of?" "Where's my order?" - if the answer isn't within reach, they bounce or fire off an email and wait. A support chat catches those questions in the moment, on the page, and keeps the sale alive.

A storefront support chat is a chat bubble that answers your shoppers' questions from your real catalogue. Shoppers ask about sizing, materials, stock or shipping and the assistant answers from your live products - grounded on the very page they're viewing. They can also check their own order: signed-in customers see their recent orders, and guests enter their order number and email to see status, items and tracking.

Here's the whole thing - built for your store just by describing it.

What your customer sees

A chat bubble on your storefront, ready whenever a question comes up. They type it in plain language and get an answer drawn from your actual catalogue - and if they're wondering where their order is, they can check that right there too, without emailing anyone.

• Product questions, answered - sizing, materials, stock and shipping, answered from your live catalogue and grounded on the product page they're viewing.
• Order lookup built in - signed-in customers see their recent orders; guests enter an order number and the email on the order to see status, items and tracking.
• Safe by design - it shows order status, items and tracking, never an address or payment detail, and runs on the AI included with your store or your own AI key.

Where it earns its keep

Any store fielding the same product questions again and again, or a steady trickle of "where's my order?" messages. The chat handles both around the clock - answering pre-sale questions that would otherwise cost you the sale, and post-sale order checks that would otherwise land in your inbox - so shoppers get an instant reply and you get fewer tickets. Set the greeting and the "I'm not sure" fallback wording to match your voice, no code.

It's the storefront counterpart to the AI store assistant - one answers your shoppers' questions on the storefront, the other answers your questions about the store from your dashboard.

How you add it

You don't wire anything up or write any code. You describe what you want - "add a support chat to my storefront that answers product questions and lets shoppers check their order" - and Trooix builds it for your store. Want a different greeting, bubble colour or position? Describe the change and Trooix tailors it. That plain-English build is the heart of what Trooix does.

Questions, answered

What is a storefront support chat?

It's a chat bubble on your storefront where shoppers ask questions about your products - sizing, materials, stock, shipping - and get answers from your real catalogue, and can also look up their own order status, items and tracking.

Can shoppers check their order?

Yes. Signed-in customers see their recent orders, and guests enter their order number and the email on the order to see its status, items and tracking - never an address or payment detail.

Do I need my own AI key?

No. It works with the AI included in your store. If you'd rather use your own AI key, you can add one in the settings - it's optional.

What is Trooix?

Trooix is a Shopify app that builds the store feature you need — no developer. Describe what you want in plain English and Trooix builds it for your store, then tweak it by describing the change.

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Add Trooix to Your Shopify Store

Get the exact feature your store needs — describe it in plain English and Trooix builds it for you. Install Trooix from the Shopify App Store — free to install, runs inside your Shopify admin, no developer needed.